Design Leadership

@ J.Crew, Feast, ESYM, and HashChat

Summary

A well-founded design process with contextual leaps of faith allow my experiences to delight. I’m a design thinker and doer with over 10 years of experience. I’m educated in Interaction Design and Design Management. I work with global brands and start-ups to consider how best to craft experiences for people.

How I can help


Discovery

Who is the customer?
How do they traverse their experience?
What are their unmet needs, where are the opportunities?

Definition

What will provide the best customer + business value?
What should we build first?
How do we choreography the customer experience across touchpoints?

Design

How should we structure our products and services?
How should our experience behave, feel, emote?
How do we validate our designs with our customers?

Contact

Reach out if you're looking for design leadership with your brand or start-up
me@adrianchong.com